Política de Qualidade
It is the Management’s conviction that the success of Hotel Cruzeiro goes through the effective implementation of this Policy and publicly commits before society as a whole to make available every resource necessary to every stakeholders, in the sense of making it possible to, together, reach these goals.
To that effect, the adopted Quality Policy is disclosed to everyone who works at Hotel Cruzeiro, and kept permanently accessible to the public, emphasizing the company and each person’s commitment and responsibility to continuously better their performance in the ambit of Quality.
Exceed customer expectations by providing excellent services.
Define efficient processes to ensure that every stakeholder requirement is being met, as well as the legal and regulatory ones.
Teamwork and resource management is a prime tool in the unceasing pursuit for continuous improvement.